Refund & Cancellation Policy

1 At a glance

• Cancel anytime, in one click, from your dashboard.
• Monthly plans stop at the end of the current cycle — you keep access until the period you paid for ends, and you are never charged again after that.
• 7-day money-back guarantee on every paid plan — if Linqent isn't a fit for you within the first week, email us and we'll refund the payment, no questions asked.
• No lock-in, no hidden fees, no penalties.

2 Who this policy applies to

This policy applies to every customer who subscribes to a paid Linqent plan. Linqent is the service provider responsible for the operation of the platform and for honoring the terms of this policy. We are committed to treating every customer fairly and to making refunds easy and transparent.

2 Cancellation

You can cancel your subscription at any time, directly from your dashboard. There are no cancellation fees and no minimum commitment period.

• Monthly plans: when you cancel, your plan remains active until the end of the current billing cycle, and you are not charged again after that. You keep full access to the features of your plan until the cycle ends.
• Annual plans (if offered): when you cancel an annual plan, you keep access until the end of the annual period. Except where you qualify for the 7-day money-back guarantee below, annual payments are not refunded on a pro-rata basis for partial use.
• After your plan ends, you can continue using the free tier, or re-subscribe at any time.

To cancel: log in to your dashboard, open your plan settings, and click Cancel. That's it — one click, done.

3 7-day money-back guarantee

Every paid plan includes a 7-day money-back guarantee. If Linqent isn't a good fit for you within the first week of your paid subscription, email us and we will refund the payment in full — no questions asked.

• Who it applies to: any paid plan (Starter, Pro, Business or any other paid tier) subscribed directly through Linqent.
• When it applies: within 7 days of your first paid charge for that plan.
• How much: the full amount you paid for that subscription charge.
• No conditions: you do not need to give a reason, and we do not require you to have used the service in any particular way.

If you subscribed, were billed, and then decided Linqent isn't right for you, simply email us and we'll make it right.

4 How to request a refund

• Email us at [email protected] from the email address you used to subscribe.
• Let us know you'd like a refund under the 7-day guarantee (or that you'd like to cancel).
• We'll confirm your eligibility and process the refund.

We aim to respond to every refund request within 2 business days, and to process approved refunds promptly (see "Timing of refunds" below).

5 What happens after a refund

Once a refund under the 7-day guarantee is processed, your paid plan is cancelled and you will not be charged again. Your account is moved to the free tier, so you can keep using Linqent's free features if you'd like, or you can leave at any time. No data is deleted automatically as part of a refund; you can remove your account and data through our Data Deletion page at any time.

6 Non-refundable items

• Charges for subscription periods that began more than 7 days ago and have already been used (outside the guarantee window).
• Any add-on, usage-based or one-off purchases, unless otherwise stated at the time of purchase.
• Payments made through a reseller, marketplace or third-party distributor — please contact that provider for their refund policy.
• Where a refund would violate applicable law or a payment provider's rules.

If you're unsure whether a charge qualifies, just ask us — we'll always look at each case fairly.

7 Timing of refunds

Approved refunds are issued back to your original payment method. Depending on your payment provider and bank, it can take 5–10 business days for the refunded amount to appear on your statement after we process it. We'll confirm by email once the refund is issued.

8 Reinstating a plan

If you cancel or receive a refund and later decide to come back, you can re-subscribe at any time from your dashboard. Your workflows, content and settings are retained (unless you deleted your account), so you can pick up where you left off.

9 Contact

If you have any questions about this policy, a charge, or a refund, contact us at [email protected] — we're happy to help.